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Skills and metrics CX teams need in ecommerce

Hanniz Lam

Skills and metrics CX teams need in ecommerce

In 2020, the ecommerce sector saw explosive growth, expanding by more than 32 percent—double the average growth rate of the preceding decade. Having to stay at home by the COVID-19 pandemic, consumers spent more time on mobile phones and laptops to

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Maksud Generasi X, Y, Z, Milenial dan Baby Boomers

Sarah Bakri

Maksud Generasi X, Y, Z, Milenial dan Baby Boomers

Dalam bisnes, amat penting untuk kita mengetahui ciri ciri target customer anda. Sememangnya pengguna yang berlainan umur mempunyai ciri ciri dan tingkah laku membeli yang berbeza. Dengan mengetahui tahun kelahiran target customer kita, kita dapat m

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What is User Generated Content (UGC)?

Hanniz Lam

What is User Generated Content (UGC)?

By making user-generated content an integral part of your marketing efforts, you’re giving potential buyers an authentic look at what your customers think of you rather than simply providing them with your brand’s perspective.

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Kebaikan Membuka Kedai Pop-Up

Sarah Bakri

Kebaikan Membuka Kedai Pop-Up

Mungkin anda tertanya, apa itu kedai pop-up? Saya yakin anda pernah melihatnya terutama di bandar. Adakah anda ingat pop-up Chanel di Suria KLCC pada tahun 2018? Ya, itu adalah satu contoh kedai pop-up! Kedai pop-up, atau juga dikenali sebagai flash

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Easy Ways to Grow Your Email List

Hanniz Lam

Easy Ways to Grow Your Email List

Facebook’s apps — which include Facebook, Instagram, WhatsApp, Messenger and Oculus — began displaying error messages around 11:40 pm Malaysian time. Within minutes, Facebook had disappeared from the internet. The outage lasted over five hours. More

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Top 7 Malaysia Online Payment Solutions in 2021

Hanniz Lam

Top 7 Malaysia Online Payment Solutions in 2021

Payment gateways online have never been so convenient. In fact, online payment has revolutionized eCommerce and the banking industry. it’s important to understand that the quality of your ecommerce payment gateways helps you fend off cyber attacks i

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3 Jenis Headline Padu Untuk Marketing

Sarah Bakri

3 Jenis Headline Padu Untuk Marketing

"When you have written your headline, you have spent eighty cents out of your dollar" -David Ogilvy, Father of Advertising Atau dalam bahasa Melayu, “Bila kita sudah tulis headline, kita sudah membelanjakan 80 sen daripada 1 ringgit” Maksudnya… Head

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Sales Email vs. Cold Call

Hanniz Lam

Sales Email vs. Cold Call

Cold emails and cold calls are both effective in their own right when prospecting. The difference between the two is a matter of volume and convenience versus directness. Cold emails are generally easier and less time consuming than cold calls, but

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Storytelling on Facebook LIVE and Ray-Ban Stories Facebook

Hanniz Lam

Storytelling on Facebook LIVE and Ray-Ban Stories Facebook

Does live video even work? That’s the question that has been posed from individual creators to major media companies since its launch in 2016. BuzzSumo’s review of 777 million Facebook posts found that Facebook Live video dominates all other post ty

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How to Create a Collection in Your Facebook Shop

Sarah Bakri

How to Create a Collection in Your Facebook Shop

So you want to grow your business and sell your products on Facebook and Instagram. You have set up a shop with Commerce Manager and uploaded your products into your catalogue. Now you're ready to customise the shop and make it your own. You want yo

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Langkah Pertama Cipta Kedai Facebook

Sarah Bakri

Langkah Pertama Cipta Kedai Facebook

Sediakan Kedai di Facebook dan Instagram Dengan Kedai Facebook, anda boleh memaparkan dan menjual produk di Facebook dan Instagram. Orang yang melawat kedai anda boleh melayari produk anda, membuat pembelian, dan mengenali jenama anda. Anda akan menc

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Ray-Ban and Facebook tease smart glasses announcement on September 9th

Hanniz Lam

Ray-Ban and Facebook tease smart glasses announcement on September 9th

Ray-Ban and Facebook released a teaser around their upcoming smart glasses on September 9th. The promotional page posted by Ray-Ban showed a silhouette of a pair of glasses with the date “09.09 2021,” and the text “sign up now to get your release no

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Nak buka kedai online? Pastikan anda buat langkah pertama ini:

Sarah Bakri

Nak buka kedai online? Pastikan anda buat langkah pertama ini:

Langkah 1: Tentukan jenis kedai anda 🏪 Dengar, langkah pertama untuk memulakan kedai atas talian atau kedai online adalah salah satu yang paling asas: Anda perlu menentukan apa yang akan anda jual kepada pelanggan sasaran anda. Apakah yang dapat an

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How Instagram plans to make Search even better

Hanniz Lam

How Instagram plans to make Search even better

Search in Instagram is a place for discovery and inspiration. This article will help you see what you see when you search and why so you can play the Dr Strange game and plan what you want your audience to see. Yes, it's very Yoda and Avengers-like

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Soalan Lazim Mengenai Cara Memulakan Kedai Atas Talian

Sarah Bakri

Soalan Lazim Mengenai Cara Memulakan Kedai Atas Talian

Salah satu soalan yang paling biasa yang kami dengar daripada orang yang ingin mengetahui cara memulakan kedai atas talian adalah: "Bolehkah saya membina kedai e-dagang secara percuma?" Pada penghujung hari, tidak, tidak tepat. Baiklah, untuk lebih

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6 Jenis E-Dagang (E-Commerce) Utama

Sarah Bakri

6 Jenis E-Dagang (E-Commerce) Utama

Jom kita borak tentang e-dagang? Ringkasnya, e-dagang bermaksud proses jual beli dengan cara digital seperti aplikasi mudah alih dan internet. Namun tahukah anda ada lebih daripada satu jenis e-dagang? Terdapat pelbagai jenis e-dagang yang mungkin l

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Knowing Who Your Customers Are

Hanniz Lam

Knowing Who Your Customers Are

Knowing your customer is important because it fuels your business and it’s success on many levels. These are the people who buy and make repeat purchases of your product or service and are also the people who are recommending it to other potential f

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Apakah itu Perdagangan Sosial?

Sarah Bakri

Apakah itu Perdagangan Sosial?

Semakin kerap kita dengar terma Social Commerce atau Perdagangan Sosial. Apakah yang dimaksudkan dengan Perdagangan Sosial dan adakah ia sesuatu yang perlu diberi perhatian? Jom kita selami sama sama. Perdagangan Sosial merupakan istilah untuk mengg

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4 Milestones to Hit in your First Year of Business

Kwai Hsia

4 Milestones to Hit in your First Year of Business

4 Milestones to Hit in your First Year of Business 1. A solid business model Curating a business model requires time and effort to develop strategies in order to spend money wisely. It may change over time but it's the first and most important miles

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Social commerce- More than increasing brand awareness

Hanniz Lam

Social commerce- More than increasing brand awareness

Retailers are no longer just using these social media platforms to increase brand awareness and staying in touch with their customers. These channels are now used for promoting and selling products and services and for adding value to the shopping e

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